Returns & Exchanges

At K. van Bourgondien, we stand behind the quality of our products and offer a 30-day satisfaction guarantee for all unused items. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your shopping experience remains exceptional.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Securely place the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of generating the request.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.